Finance Minister Launches Strategic Plan, Client Charter and Service Delivery Standards for NLGRB

Finance Minister Henry Musasizi said the three documents will guide the work of the Board over the next five years and strengthen its contribution to Government’s agenda of domestic revenue mobilization, digital transformation, public accountability and socio-economic transformation.

The Minister was pleased to note that the three documents are aligned to Uganda’s vision 2040, the fourth national development plan and Government’s Tenfold Growth Strategy.

Musasizi said the Strategic Plan, Client Charter and Service Delivery Standards represent more than policy documents, adding that they represent a commitment to accountability, innovation, responsible gaming and national development.

“The Gaming industry continues to play an increasingly important role in Uganda’s economy. Through effective regulation, enhanced compliance, technological innovation and stronger supervision, the sector has expanded its contribution to Government revenue, employment and investment,” said the Minister.

In an earlier meeting with the Board and Management team, the finance minister said focus should be on strengthening the national central electronic monitoring system, automation of licensing processes, enforcement against illegal gaming activities, responsible gaming practices and effective staff committed to do the work.

The Deputy Secretary to the Treasury Patrick Ocailap, urged the Board and management to focus on execution.

“A strategic Plan without implementation remains a statement of intent, Service Delivery Standards without compliance remain aspirations. A Client Charter without accountability becomes only a public relations document,” said Ocailap adding that NLGRB must convert these instruments into daily institutional practice and measurable public value.

The Chair of the Board, Kenneth Kitariko said NLGRB remains committed to professionalism, innovation and partnership. “Through enhanced regulatory compliance and the integration of cutting-edge technologies, we strive to create a fair, transparent and efficient gaming industry that aligns with Uganda’s national priorities,” he said.